JOBS/CAREERS - Lehigh Human Support Services


Job Summary:

Direct Support Professionals are dedicated caregivers who provide essential support to individuals with intellectual and developmental disabilities (IDD). They create a safe and nurturing living environment, assist with daily tasks, and empower individuals to develop life skills. DSPs play a vital role in enhancing the quality of life for those they serve.

Key Responsibilities:

  • Ensure the safety of individuals by following their Individual Support Plan (ISP) and treatment guidelines. This includes securely storing potentially hazardous items, such as sharp objects and cleaning supplies.
  • Observe and document individuals’ behavior, progress, and areas for improvement. Maintain detailed records of any concerns.
  • Promptly report any suspected cases of abuse, neglect, or exploitation to management for thorough investigation.
  • Provide hands-on assistance to individuals with tasks such as cooking, cleaning, personal hygiene, shopping, and budgeting. Document daily progress and areas for development.
  • Collaborate in the implementation of individual program goals to support each person’s growth and independence.
  • Maintain accurate records of any accidents or incidents involving individuals.
  • Communicate concerns or issues regarding participants, facility maintenance, or company vehicles to the immediate supervisor.
  • Offer guidance and training to individuals to help them acquire skills for increased self-sufficiency.
  • Actively participate in scheduled staff meetings and other assigned meetings to stay aligned with organizational goals.
  • Encourage and support individuals in engaging in daily activities with a focus on person-centered planning and self-determination.
  • Complete and submit all necessary records and reports in a timely manner.
  • Accompany and transport participants, volunteers, and staff during planned community outings, work, and programs.
  • Prepare meals and assist during mealtimes unless individuals can prepare their own meals.
  • Perform any additional duties within the scope of the service field as assigned by House Manager. DSPs may also be responsible for medication administration as outlined in the ISP/Treatment plan.

DSPs may work with individuals of various age groups, including both adults and children, depending on the specific needs of the organization and the individuals they serve. They should always follow established protocols for medication administration if required.


To excel in this role, you must meet the following requirements:

Valid Driver’s License: *Must possess a active driver’s license as the employee will be responsible for transporting individuals to medical appointments, community outings, and other destinations using company vehicles
Age Requirement: You should be at least 18 years of age.
Computer Proficiency: Basic computer skills are necessary, including the ability to use internal software programs.
Communication Skills: Effective communication, both written and verbal, is essential for this position.
Pre-Employment Process: Successful completion of the pre-employment process, which includes a motor vehicle record check and State criminal background or FBI background checks.
Educational Qualification: While not mandatory, a high school diploma or its equivalent is preferred.
Pre-Employment Examination: Candidates will be required to undergo a pre-employment physical examination and tuberculosis test.
Join us in making a difference in the lives of individuals with disabilities and helping them reach their full potential in a supportive and inclusive environment. Your extensive background in customer service and HR skills in employee relations could be a valuable asset in this role, as it involves providing support and care to individuals with respect and dignity.

Job Types: Full-time, Part-time, Seasonal, On-Call



We are actively looking for a passionate and empathetic individual to become part of our team in the role of Residential House Manager at Lehigh Human Support Services. As a pivotal team leader, you will offer steadfast support to both the individuals in our care and our dedicated staff, assisting them in attaining their desired quality of life, completing daily tasks, and enhancing their overall well-being.


  • Facilitate and ensure the implementation of personalized support plans for individuals receiving services.
  • Oversee and provide guidance to Direct Support Professionals (DSPs) in delivering prescribed support and supervision.
  • Foster a positive and inclusive environment that promotes the overall health and safety of all residents.
  • Collaborate with other team members and departments to enhance the overall quality of care and services provided.
  • Monitor and assess the effectiveness of support plans, making necessary adjustments to meet individual needs.
  • Maintain open communication with individuals, their families, and support teams to address concerns and promote a person-centered approach.


  • Previous experience in a supervisory or leadership role, preferably in a human service setting.
  • Knowledge of and experience in implementing individualized support plans.
  • Strong communication and interpersonal skills.
  • Ability to collaborate effectively with a diverse team of professionals.
  • Commitment to upholding the highest standards of care and ethical conduct.

Degree Preferred but Not Required:

While a relevant degree is valued, we recognize that practical experience is equally valuable. Candidates with a degree in a related field will be considered favorably, but individuals with a solid track record of relevant experience are encouraged to apply. Our focus is on finding the right candidate who shares our commitment to quality care and support for individuals in need. If you are passionate about making a positive impact in the lives of individuals with diverse abilities, we invite you to apply for this rewarding position. Join us at Lehigh Human Support Services, where every day brings an opportunity to make a difference.

Job Types: Full-time



This position is the primary support for the Residential Service Director in the implementation and maintenance of administrative and operational procedures in the home. It is also a direct service position with additional administrative responsibilities. The Direct Support Coordinator exists to teach, coach and support individuals with disabilities so that they have opportunities for growth and meaningful life choices, and are valued and contributing members of their communities. Support activities may include assisting individuals to meet new people, develop friendships, find and maintain employment, exercise choices and acquire competencies to maintain activities of daily living and accomplish personal goals. This position acts as an effective role model and develops meaningful relationships with individuals that communicate a sense of home, value of their uniqueness and acceptance of their individuality. This position is the primary support for the Individual in service. A high school diploma/equivalent or higher is required. Experience preferred.



The Residential Service Director is responsible for the supervision and oversight of assigned residential programs, including all aspects of program operations so that all financial, personnel, and program goals are achieved. The Residential Service Director will follow through with job duties consistent with the agency mission, vision, values, and strategic plan. This position supervises direct support employees assigned to the home and provides values-driven leadership to the organization in clinical, supervisory, fiscal, human resource, and strategic planning areas. Minimum of five years of progressive Human Services experience with 2 years of management experience required. Must have experience administering homes for individuals with intellectual disabilities.



POSITION SUMMARY: Provides case management for a group of individuals served in our Agency. Duties include acting as a liaison with families, agencies, and Lehigh Human Support Services personnel and participating as a team member to advocate for the individuals and secure needed services.

Job Description:

As a Program Specialist at Lehigh Human Support Services, you will play a crucial role in ensuring compliance with ODP regulations. Your responsibilities will include:

  • Completing required documentation, such as quarterly reports, annual assessments, and incident reports, while maintaining accurate individual records for both the program and support coordinators in accordance with program regulations.
  • Acting as a liaison between team members, agencies, and community members to address individual needs and meet regulatory requirements.
  • Proactively initiating contact with support coordinators to schedule Individual Support Plan (ISP) meetings and monthly monitoring sessions.
  • Collaborating in the development of the ISP, including annual updates and revisions, providing valuable content input for accuracy and promptly reporting any discrepancies to the Supports Coordinator or plan lead.
  • Conducting reviews of the ISP with both the individuals and direct care staff, ensuring understanding and correct implementation of goals.
  • Offering informal counseling to individuals when needed, addressing workplace issues.
  • Delivering training sessions to individuals and LHSS staff on essential topics such as career path development, conflict resolution, workplace issue management, self-advocacy, and work behaviors.
  • Providing backup support for other program staff as required.
  • Participating in emergency response situations following established program protocols.
  • Planning and supervising activities for individuals in alignment with their individual plans.
  • Supporting the integration of individuals into the community and facilitating communication and involvement with families and friends.
  • Active participation in individuals’ medical appointments.
  • Performing other duties as assigned by The Quality Manager.
  • Your role as a Program Specialist will contribute significantly to the success of our programs and the well-being of the individuals we serve, ensuring compliance and fostering a supportive environment

Qualification Required:

Master’s degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism,


Bachelor’s degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism.

Job Type: Full-time


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